Operator message – Could not find gateway

If you are using the Alerting module, the address pattern accepts wild cards

An excerpt from admin guide,

Patterns support two wildcards:

• ‘*’ – matches any number of characters

• ‘?’ – matches any single character.

Example:

• “” – matches all recipients at Masalan Inc.

• – MATCHES

• – DOES NOT MATCH

• – matches all three letter strings starting with ER

• – MATCHES

• – MATCHES

• – DOES NOT MATCH

the additional information missing from the guide is that the address pattern is case sensitive.

for example

• “” – matches all recipients at Masalan Inc.
  • but if you provided email id as in the alert escalation, you will notice the following error in the operator message

                  Could not find gateway for

Either the email id in alert escalation should be changed to or change the gateway address pattern to ““

NOTE: This has been noticed in build M33.104.