Troubleshooting alert issues on SAP Business One 9.2 Version for SAP HANA :

As of SAP Business One 9.2 Version for SAP HANA , SAP Business One alerts are part of new service introduced called Job Service . If alerts are not triggering in SAP Business One client then following troubleshooting steps can help to resolve the issue –

 

1. Make sure that Service Layer is up and running – ideally it shall be tested via browser by going into following page:

https://:50000/b1s/v1

If service layer works it shall return something like:

{ “error” : { “code” : -1001, “message” : { “lang” : “en-us”, “value” : “Invalid session.” } } }

If it returns non-existent/blank page seems that service layer is either uninstalled/not started/other issue.

2. If service layer is installed it can be checked by command:

rpm -qa | grep B1

Following components shall be installed:

B1ServiceLayerApacheWebServer-X.XXXXXXX-X

B1ServiceLayerComponent- X.XXXXXXX-X

3. Service Layer can by restarted by following command:

/etc/init.d/b1s restart

 

4. If service layer is not installed then kindly install service layer

 

5. If service layer installation got corrupted then :

• Uninstall service layer
• Unregister it from SLD
• Install the service layer again

 

6. Alerts are now part of Job Service – which needs to be started via SLD – there is a new Job service window where alerts are setup – a service user needs to be set – ideally AlerstSrv which is there by default – but it has to be verified if this user exists on all company DBs.
7. There are also logs for alerts service which are stored in :

/var/log/SAPBussinesOne/ServerTools/Mailer