SAP Multichannel Foundation for Utilities and Public Sector

SAP Multichannel Foundation for Utilities and Public Sector is now available on SAP S/4HANA 1610

SAP Multichannel Foundation for Utilities and Public Sector (SAP MCF) offers utility companies a powerful and cost-effective way to extend their customer interactions to digital channels such as Mobile, Web, and Social.  If you are new to MCF, check out this nice  blog post that explains MCF. Since its launch in November 2013, SAP MCF has been widely adopted by customers across the world and during this time, it has continued to mature as a solution …

Read More »

FAQ for SAP Multichannel Foundation for Utilities and Public Sector (MCF)

List of frequently asked questions (FAQ) related to Key Topic: SAP Multichannel Foundation for Utilities and Public Sector (MCF): Where can I find technical details about how to install and configure MCF? Read the Administrator’s Guide (which has been updated frequently based on feedback received from MCF implementation projects). You can download its newest version from SAP Help Portal (https://help.sap.com/umc, last update: March 2016). It comprises both installation and configuration …

Read More »