SAP Hybris Cloud for Customer integration with SAP ERP

Creating Incidents for C4C Connectivity Issues

Issue with Connectivity in below mentioned directions C4C <=> PI / HCI <=> ERP /CRM /S4HANA Create an incident from C4C system if the problem appears to be in C4C or incoming /outgoing C4C [C4C <=> PI / HCI] Create an OSS Message from One Support Launch Pad if the issue is between HCI / PI and ERP/CRM/any On-Premise Target system [https://launchpad.support.sap.com] Component for HCI Connectivity Issue is LOD-HCI-PI-RT Component …

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W’s & H’s of C4C Integration

Are you stuck at some point while integrating your SAP/Non-SAP system with C4C and need a helping hand? Do you want to understand some concepts of C4C integration in depth? If yes, then this is the platform. We from SAP Hybris Cloud For Customer Integration Support have designed this blog exclusively for detailed explanation of topics.   Quick Links and Process Documents Link to SMP Mandatory Information needed while creating …

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ID Mapping for Integration – Employees

Hi all, In this blog I will show how to do the ID Mapping for Integration for Employees, that is required in C4C implementations where Integration with ERP is in scope. The basic idea is that C4C keeps an internal ascending ID list, which in our case starts with an “8” where in ERP side, every employee is considered as a Vendor, with Account Group Z007 so it starts with …

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Deletion of ERP fields triggered by C4C – Part 2

Hi all, In the previous blog I described to you the weird behavior of our system (ERP – HCI – C4C), whenever a change was made in a customer. In this blog I will explain the solution to overcome this deletion of ERP fields along with images. In a more general approach, the are two reasons for that problem that have to be solved . ID mapping of the “Employee …

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Deletion of ERP fields triggered by C4C – Part 1

Hi all, In our implementation we have ERP – HCI – C4C integrated and I noticed the following behavior. In C4C (Sales) when employee Alex was inside a customer’s screen, adding him as the “Employee responsible” in the account team, or simply changing a field value (mostly an address related field) after a few minutes, this addition was deleted. The strange thing is that in the changes tab, you could see …

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New versions of SAP Hybris Cloud for Customer Best Practice Packages available

Hello all, I am happy to share with you that we have new versions of our Hybris C4C integration packages available: “SAP Hybris Cloud for Customer integration with SAP ERP” All assets were updated for the 1702 release of SAP Hybris Cloud for Customer The “service management” scenario has been added to the package scope, including all required assets and an engineered service SAP Best Practices for SAP Hybris Cloud …

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How to extend Time Report replication from C4C to ERP ?

SAP offers customers the capability to extend pre-packaged content that has been previously delivered by SAP (iflows). Extension scenarios are common when customers want to bring new fields into the Cloud application from their on-premise of altogether extend end-end from on-premise to the Cloud. Starting from SAP Hybris Cloud for Customer 1702 release, Time Report can be replicated from C4C to ERP, so that CATS records can be created there. In …

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C4C-ERP Integration: External Pricing Call doesn’t return Credit Check error messages

You can trigger an external pricing call for the following Cloud for Customer objects: Sales Quote, Sales Order, Contract and Work Ticket. The pricing call is executed in ERP and can include also a check against the credit limit of the assigned account. Issue: The external pricing call doesn’t return an error message even if the credit limit is already exceeded. Solution: Check which Credit Group is assigned to the …

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What’s new in 1702 SAP Hybris Cloud for Customer – ERP Integration

Introduction This is the overview of new C4C 1702 features. This time there are no new features in master data integration with ERP, only for transactional data integration. In the following chapters we provide further details for each of the features. ATP check in the work ticket against ERP The C4C work ticket now offers an action “ATP Check” that does a synchronous call against ERP and returns the current …

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Create Follow up documents for C4C Ticket in ECC

In this blog we are going to create follow up documents for C4C ticket. The follow up document for ticket can be created in ECC or CRM system based on the processing type of line item. Deploy the communication Scenario “Creation of Ticket follow up document in sap business suit” in C4C. And once that’s done your standard IDOC will flow to ECC and will create the standard documents like …

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