SAP CoPilot

Ten Tips to Design Better Bots for Business

On Nov 30th, I was invited to CXxAI — an interactive roundtable for Customer Experience leaders in enterprise organizations. During the panel, we focused on the most widely used form of artificial intelligence in customer experience — chatbots and virtual assistants, enhanced with natural language processing capabilities. We discussed how are leading organizations using this technology? What are the challenges and opportunities? And what are future trends? The questions at the …

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