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SAP Contact Center & Meltdown and Spectre Vulnerability

Microsoft has released January 3, 2018 security patches to all Microsoft supported operating systems. Fix is for Meltdown and Spectre vulnerability and SAP Contact Center Support recommends all customers to apply all related fixes. Fixes might have minor affect to SAP Contact Center system performance. Generally SAP Contact Center is …

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Reporting incidents to SAP Support

Dear customer, At SAP Support, we strive to provide all our partners and customers with the best service possible. Unfortunately, some new SAP Cloud customers are not aware of the channels available to them to expedite this process. In this blog, we will try to give you some quick tips …

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Tips for using BLV (BCM Log Viewer)

Table of Contents Introduction // Getting started // Viewing logs // Navigation // Find Window Interface // Simple screening // Basic Call ID trace // Hotkeys Introduction BLV tool (SAP CONTACT CENTER/BCM Log Viewer) is included in every SAP CONTACT CENTER releases. It provides a simple interface and easy to use search functionalities to help with SAP CONTACT CENTER log reading. Getting …

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Remote Admin applications certificate expires

Hi,   When opening System Configurator (SC) or Infrastructure Administrator (IA) from remote admin website, there is warning message about expiring certificate after 10th of May 2017. This is a known issue in SAP. Also SAP has already released some hotfixes regarding on this issue. It is strongly recommended to …

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SAP Contact Center on new help.sap.com

Hi! We are improving our Contact Center help pages, as you might have noticed the URL help.sap.com/contact-center70/ is now redirecting you to our new help portal. In the new help pages we are using task a oriented approach, other improvements include a better search engine and also separate areas for On-Premise and Cloud releases. Direct link to new help pages is: …

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How to Use SAP BCS to Improve Business Productivity

Business communications have gone the complete circle. It began as a key enabler for small and medium sized enterprises who would leverage communication infrastructure to expand market reach. Then, communication maturity across enterprises relegated the same to just a business function. However, today, enterprises have started envisioning communications as enablers …

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Installation troubleshooting: Reporting

Part 4: Reporting   My last blog in this series focuses on typical Reporting issues.   Creating Report Server database fails Go to SQL Server Management Studio, access Databases, remove all Reportserver* databases and run Report Server Configuration Manager again. Report Server Configuration Manager does not run properly, before the …

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Installation troubleshooting: IA and SC

Part 2: IA and SC   The second part in my blog series on typical installation related issues covers IA and SC. If you are new to installing SAP Contact Center, follow closely SAP Contact Center Introductory Training, Parts 1 and 2 on SAP Service Marketplace for best results. IA …

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Installation troubleshooting: certificates

I decided to write a blog series about recurring user errors with SAP Contact Center installation. These should give you first ideas on how and where to troubleshoot yourself. If you are new to installing SAP Contact Center, follow closely SAP Contact Center Introductory Training, Parts 1 and 2 on SAP Service …

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Reporting Data Error found in Database ACME_VWU

Introduction Recently, we’ve implemented Turkey’s 2nd biggest Utility Companies Call Center Solution with SAP Contact Center 7.0.9 with Phone Channel. System is serving to 4.2M elektricity subscribers in Aegean area of Turkey. Company has more than 400 Call Center Agents serving with 24/7 basis to end customers. Due to regulations, …

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How To Report IVR Menu Selections from Database

SAP Contact Center Configurations 1. Set Statistics settings to activate reporting for Menu IVR 2. Set the “Expression for Question in Reporting” values for Menu items in Custom IVR’s. 3. Set the “Expression for Answer Option in Reporting” values for menu options. 4. Set the “Expression for Answer Option in …

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Omnichannel: Add Dimension to Your Contact Center

Creating an omnichannel experience can give consumers a single view of a brand across physical and online channels.   The 2014 holiday shopping season most likely is but a dim memory, but worth recalling is the Washington Post report noting something different about the retailer experience this time around: “The …

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Customer Service Imperatives

Since the early 1990’s businesses in the service industry spent millions of dollars to improve customer service. Their first act was to take the technology du jour, and replicate their current processes within these new technologies.  After years of implementing the “best of breed” solutions, customer service, in general remained …

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How to find latest support package for SAP CC

Open up service portal and login with your user: http://service.sap.com/support   Navigate to Software Downloads – SAP Software Download Center – Installation and Upgrades – A-Z Index: Click on C as you are searching for Contact Center and open this link: Open this link: Click on Installation and you will …

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How to find latest hotfixes for SAP CC

Open up service portal and login with your user: http://service.sap.com/support   Navigate to Help & Support – Search for SAP Notes & KBAs. From here you can just search for different hotfixes adding your support pack level number and hotfix number 7.0.7.1, 7.0.7.2 etc   Other possibility is to open …

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Did you know about SAP BCM 7.0 Knowledge Base Articles?

In addition to the  official product documentation on SAP Help Portal: http://help.sap.com/bcm, we offer you SAP BCM 7.0 Knowledge Base Articles. These articles provide answers to special cases, and they will be later incorporated as a part of the official documentation when applicable. You need an authorized (SAP Service MarketPlace) …

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