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Indigo Books and Music Revolutionizes Supply Chain with SAP EWM

During NRF 2013, SAP customer and Canada’s largest books retailer, Indigo Books and Music, shared their experiences of a successful SAP Extended Warehouse Management (EWM) integration. John Mayer, VP of Applications at Indigo Books and Music explained the thought process behind choosing SAP EWM and the results. The Scenario: Indigo …

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It’s Time for In-Store #Retail to Get Personal

When it comes to retail shopping, it’s no surprise to hear that the younger, more nimble online channel continues to lure customers away from its in-store older brother. None of us want to wait for a sale, drive around in traffic, park, rummage through disorganized shelves, and then stand in …

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Getting the Views

http://www.retailwire.com/blog/148112/tom-redd?page=5 The Retailwire is a great site to add to your list for views on key retail topics. You will find great retail minds are part of the BrainTrust Panel – besides just mine. Paula Rosenblum, Nikki Baird and more.  With all the noise in retail today  it is nice …

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My Four Days at NRF

NRF is the biggest retail convention in the world and this year’s Big Show did not disappoint.  Over 27,000 attendees from 70+ countries animated the Expo Halls, keynotes and sessions at the Jacob K. Javits Convention Center in New York City.  From beginning to end the energy level was high …

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NRF 2013 Handhelds bring it 110% in retail stores

Best CIO conversation I had recently went like this:  “In retail, we have a new problem.  The kids working in our stores are tech-savvy.  They can’t believe how far behind our stores are. That’s not cool. What can we do about it?” Thankfully, Solution Management at SAP and our partners …

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Adopting Mobility to improve Store Productivity

“Change before your have to.” – Jack Welch As we observe the Technology trends today, it is evident that many traditional   business solutions are now converging new technologies for building new solutions.  Mobile POS is one great example of such a trend – implementation of Mobile POS is now a …

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NRF SuperSaturday: SAP & The Retail Orphan Initiative

As a board member of the Retail Orphan Initiative, I am proud that SAP is a sponsor of the Super Saturday Analyst Day on January 12, 2013, leading into NRF.  This event is one of The Retail Orphan Initiative’s primary fundraisers with all vendor sponsorships going directly to the Retail …

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The Retail Terrarium and The Frog

As a child I was fascinated by the workings of my terrarium, it was the first thing in my life where I felt a huge sense of responsibility for keeping something alive. Bringing together the light, air, water, moss created an ecosystem that gave sustainability to the little frog living …

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Customer Experience: Building Trust and Excitement

The holiday season is a time of relaxation and spending time with family.  It can also be a time for assessing your business, reflecting on accomplishments, identifying opportunities, and setting of new goals.   Going into the holidays, I had customer experience on my mind as a cornerstone and challenge to …

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Retail Top 10 Predictions for 2013

According to famed Yankee catcher and manager Yogi Berra, “it is difficult to make predictions, especially about the future.”  It’s actually a paraphrase of one by Nobel Prize physicist Niels Bohr and it’s appropriate for this season of annual predictions.  Despite being difficult to predict, it’s important to think about …

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Big Data at the Big Show: NRF 2013

Retailers – we’re in full swing with the holiday season but have you stopped to consider that NRF’s Big Show is only a month away?  Yes, really…  On January 13 we will all once again converge on New York City for the annual ritual that is the Big Show.  This …

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SAP Supply Chain at NRF 2013

2012 has seen a big shift in consumer behavior and demands. Gone are the days of the true choice of buying in a store and taking your purchases with you or ordering and waiting. Now consumers want both, the convenience of buying it now and getting the merchandise now. The …

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Does Mobile Technology really help Retailers connect with Consumers ?

Recently, I had the opportunity to speak with Jennifer Acevedo, Retail Leader’s Editor-in-Chief.  We were discussing how smartphones and mobile apps for consumers are changing the way people shop.  We’re collaborators on a webcast made available by Progressive Grocer, with one of our SAP Precision Retailing customers. Her webcast entitled …

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Indigo Enriches Lives Through Books and More with SAP

Much has changed in the 15 years since Indigo Books & Music Inc. opened its first superstore in Burlington, Ontario. The online channel has expanded dramatically putting pressure on physical bookstores, and e-books on mobile devices have given consumers a simple, convenient, and eco-friendly reading platform with an endless selection …

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Black Friday Vs. Cyber Monday – Who Won on Buzz?

Using SAP Social Media Analytics by Netbase, SAP tracked online buzz and sentiment during the Black Friday and Cyber Monday events.  Check out this timely infographic to see what consumers are sharing online about this ever important start to the holidays season. View NOW

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Black Friday is All Green

There are lots of stories about how the term “Black Friday” came to be in the retail world.  In the financial markets, any such term brings fear to the hearts of investors and traders alike.  Philadelphia police in 1961 used the term to describe the traffic mess on the busiest …

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Social Media Insights from Dell

Dell has long been recognized as an evangelist in social media adoption.  Listening and engaging with customers through social channels, such as Facebook and Twitter, are major parts of Dell’s overall business strategy. During the SAP Retail Forum North America in Dallas, TX, we were lucky enough to have Dell’s …

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Hobby Lobby’s Mobility Journey

Every retailer knows it’s time to get serious about a mobile strategy, whether it is designed for internal employees or external shoppers. At the SAP Retail Forum North America in Dallas, TX, Hobby Lobby was kind enough to share its mobility journey in using SAP Sybase technologies to develop a …

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