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Public Sector

Innovation and the Jobs Market: A Career in Beauty?

There’s been lots of discussion about the impact the digital disruption will have on people’s jobs. Advances in digital technology and automation will have a significant impact for workers, as evidenced by other technological shifts in history such as the introduction of aqueducts to Ancient Rome, the industrial revolution, and …

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Child Welfare: Challenges of the Digital Era

The challenges posed by the digital environment to child welfare are neither new nor unstudied. Yet there are still some ethical dilemmas and unresolved problems emerging.   Very often children are exposed to what might be described as adverse childhood online experiences: bullying, harassment, shaming – all kinds of emotional …

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Highly undercooked – Government Campaign Management

In the last couple of years, SAP has invested heavily into best of class marketing products, but so far, Public Sector has often ignored marketing campaign capabilities. Traditionally Public Sector organisations have seen marketing instruments as something that is close to corporates selling products and services. While governments offer many …

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Aiming ICT at problems that matter

I had the pleasure of introducing Gavin Jennings, Special Minister of State, to launch the Victorian Government’s ICT Strategy 2016-2020 at an AIIA luncheon event in Melbourne. Minister Jennings’ candid comments on the sorry state of digital delivery of government services in Victoria were a pleasant change from the technology …

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The Soft Stuff is the Hard Stuff

A common theme at ASUG Annual Conference and SAPPHIRENOW was that technology is not hard, but getting people to embrace new technology is challenging! Two excellent presentations at the ASUG Annual Conference emphasized the importance of organizational change management in complex interdependent organizations. The Treasury Board of Canada presentation, Changing …

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New SCN Plataform coming soon…

============================================================================    IMPORTANT INFORMATION ABOUT PERSONAL BLOGS IN SCN NEW PLATAFORM INFORMAÇÃO IMPORTANTE SOBRE BLOGS PESSOAIS NA NOVA PLATAFORMA DO SCN CONTENT IN ENGLISH AND PORTUGUESE CONTEÚDO EM INGLÊS E PORTUGUÊS ========================================================================= ENGLISH: ————– Dear members of SCN Community, I believe all of you are aware of the new SCN platform …

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Community and Government Service Delivery

Digital transformation provides new capabilities for governments to pursue the concept of subsidiarity, where services are delivered at the lowest level of competency. This means services are delivered at the closest possible level to the citizen. This approach to government service delivery can enable community services to be more effective. …

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Governments of the Future Will Make Lives Better

Governments and society as a whole are experiencing a digital transformation that is making them more agile and inclusive. By embracing new technology, local governments are becoming more organized. They are staying informed and using real-time data to make faster decisions. Digital governments are working closer with their community members. …

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Changing the Government approach to change

Many experts in organizational culture point out that change is the only constant.  Experts in technological innovation no doubt agree.  Orchestrating harmony between technological innovation and organizational change isn’t always an easy task.  There’s an assumption that achieving true speed, flexibility, and agility in terms of innovation is difficult, if …

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Enduring Innovation in Social Protection

The International Social Security Association’s (ISSA) Regional Social Security Forum for Europe will take place in Stockholm, Sweden, from 18 to 20 April 2016, at the invitation of the Swedish Pensions Agency. I will be representing the SAP Institute for Digital Government at this high profile event along with over …

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Optimizing the Debt Management Workforce

During recent discussions with customers and digging through many RFP requirements in the area of Debt Management, there seem to be 2 main streams when it comes to the organization of the debt management workforce. The first one is the traditional approach: Every debt (bundled liability of a debtor) is …

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Accrual Accounting – Key to Government Finance?

Government on all levels has a timeless mandate: provide services, protect the society and make the economy prosper. The challenges are ever growing: budget pressure and the growing demand for financial accountability for example require new solutions to improve transparency. Citizens and businesses are demanding ever-higher levels of accountability and …

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