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Public Sector

Beyond Bias in the Public Sector

Diversity and inclusion are rightfully gaining traction in the private sector as business priorities, since different perspectives bring more rigorous and holistic decision-making that can better serve customers, employees and shareholders. In theory, the public sector, since it serves all citizens in the public interest, can and has been an …

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#TBT – When DGIT Went to the Convention

Last week, the DGIT team had the opportunity to attend the Democratic National Convention in Philadelphia. What an amazing experience!   In support of the convention, DGIT launched a “micro-site” to tell the Digital Government story – please check it out!!   We even had our own SnapChat filters! #WithJen …

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Best Practices for Your Smart City Journey

Urbanization and the digital revolution are important phenomena worldwide. Forecasts project that, by the year 2050, more than 70% of the world’s population will be living in cities. Urbanization may be even stronger in Latin America and the Caribbean with as much as 86% of the population expected to live …

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Spilling the Beans on Youth Social Exclusion

Around the world, Australians are known for their love of coffee. In fact, the average Australian ordering a medium coffee each day is spending $1522.05 a year on their addiction! Hipsters, executives, and everyone in between rely so much on the passionate and hard-working baristas who sustain the smooth crema …

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Digital Transformation at the Frontline

Browse any article on Digital Transformation in Government and you’re likely to see a photograph of a student or a pensioner or a person with a disability using a mobile device to access Government services. Indeed, improving citizen engagement is a core outcome of Digital Transformation for service delivery agencies …

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A closer look at SAP for Social Protection

As you may know, there’s a well proven solution for social services handling, going with the name of SAP for Social Protection, built for performance and being capable of handling big data. In this blog, I would like to shed some light on the underlying processes and how they are …

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(Multi-channel) Citizen Engagement

On 9 June 2016, Gartner released its “Top 10 Strategic Technology Trends for Government in 2016” (https://www.gartner.com/doc/3342817?ref=AnalystProfile&srcId=1-4554397745), in which “Multi-channel Citizen Engagement” ranked #2. Gartner identified six priorities for delivering an effective citizen experience: 1. Using data to capture and understand the needs and desires of the citizen; 2. Leveraging …

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Software for Public Sector – Make OR Buy?

Public Sector is under pressure to meet rising expectations of its constituents – citizens, businesses and employees. This affects areas like constituent services to be made available in the same consumer friendly way as we are used to from the commercial world, but goes far beyond. It requires re-thinking of …

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It’s hot out here!

UPDATED: Fixed a bug in the ESI calculation and rebuild the application with a simpler UI. PS… It was hot out this morning too.   It’s a hot summer day in Halifax Nova Scotia. It’s the eve of Canada Day and my son and his girlfriend tried to go out …

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How Knowledge Workspace Could Transform Public Sector

“I believe this is the future for workspaces. This is how knowledgeable people … come together and create meaningful collaboration.” – Hasso Plattner Have you seen Hasso Plattner’s 2016 SAPPHIRE keynote, especially the final part? In case you haven’t you can watch it here. Over the last month I had …

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How do I improve flood resilience through digitalization?

One of the areas of concern for government is public safety. Within this area falls disaster preparedness, response and recovery. With the unusual weather the past few years, flooding has become a serious problem. This is especially true in areas where weather has become more unpredictable. Fortunately, digital transformation is …

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Turn your Data into Information!

We collect more and more data every day. But do we also get the insight we need and when we need it? Answering new questions may take days and requires specialized resources. How can we turn data into information more easily? Analysis Path Framework (APF) enables you to dig into …

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Big Service Advances from Smaller Governments

US Supreme Court Justice Louis Brandeis once famously argued that a “state may, if its citizens choose, serve as a laboratory; and try novel social and economic experiments without risk to the rest of the country.” This always stuck in my mind as a kind of beta test concept, in …

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‘We are under Cyber-attack!!!’

Really?… I seriously doubt it!… If you have reasons or some kind of evidence of that, it is more than likely that you have been attacked for days, weeks or perhaps months before. Most nowadays cyber-attacks are stealthy, targeted, and data focused. This is precisely why, attackers generally require longer-term …

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Five Outlooks for SAP Investigative Case Management

SAP Investigative Case Management (SAP ICM) is streamlined for end-to-end processes of any investigation in public security and beyond. This is not the end of the story though. For complex investigations, which are not following a straight and simple path but are forking and winding, many supportive tools and features …

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Some Thoughts on Welfare Technology

The day before the ESN Conference at The Hague startet (cf. this blog) there was a preconference “Nordic Day”, hosted by the Nordic Centre for Welfare and Social Issues. The topic of this Nordic Day was Welfare Technology and its use in the 5 nordic countries Denmark, Sweden, Norway, Finland, …

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ESN Conference

Next week (June 20 to 22) the European Social Services Conference will take place in The Hague, Netherlands. Please refer to Brian Lee-Archer‘s blog for details. As I started in my current role by February only, I haven’t met meet many of you face to face yet. So if you …

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