Public Sector

On May 25th, 2018 the EU General Data Protection Regulation (GDPR) will become effective. Adopted in May 2016 this newly harmonized data protection law will be a directly applicable law in all EU and EEA Member States. See my recent blog on specific aspects of GDPR for Public Sector authorities: https://blogs.sap.com/2017/12/21/ready-for-christmas-and-gdpr-in-2018-a-perspective-on-gdpr-for-public-sector-authorities./ As May 2018 will be approaching, more questions will arise on SAP’s perspective on GDPR and our efforts to ensure …

It is Christmas time. Time that is all about love and family. So it broke my heart when reading the story about that Australian couple Hayley and Jamie that couldn’t get married because government processes are not yet ready to handle same gender marriages after promising immediate recognition of marriages performed overseas. Here you can read the full story. While that shortcoming is tough for affected couples, fundamental process design …

With Christmas and the holiday season approaching quickly most of us take a rest and reflect on what has been important in the year coming to an end. At the same time, we think about important events in the New Year 2018 as well as how to get best prepared for them. One significant milestone in 2018 will be May 25th, 2018 when the EU General Data Protection Regulation (GDPR) will …

I attended the 2017 Smart City Expo World Congress. As in previous years, this was a great learning experience. Of all the interesting things I heard, the shiny new toys and the fancy demos that I saw, five attributes clearly stood out as key success factors for Smart Cities. The first and most important was that smart cities strategies must be people centric. The value is not in the smart …

  With 2017 coming to an end it is time to reflect on where progress was made by leveraging technology to deliver better outcomes in Social Protection and what to expect in 2018. As the Global Lead for Social Protection at SAP’s Public Sector Business Unit I had the opportunity to attend the World Social Security Forum 2016. At the event the International Social Security Association has published the Report on …

I attended the 2017 Smart City Expo World Congress. As in previous years, this was a great learning experience. Of all the interesting things I heard, the shiny new toys and the fancy demos that I saw, five attributes clearly stood out as key success factors for Smart Cities. The first and most important was that smart cities strategies must be people centric. The value is not in the smart …

Co-written with Jonathan Weinert, Lighting + IoT, Philips Lighting City leaders are empowered by citizens to address local, regional, and even global challenges. The challenges city leaders face worldwide are similar and tied to their timeless mission of public service. City leaders and civil servants aim to improve public health and safety, respond to weather-related emergencies, and deliver services to citizens and stakeholders. Because city resources are limited, city leaders …

With the rapid increase of customer interaction channels and the digital transformation imperative, customer service contact centres need to evolve to omni channel customer engagement centres, blending high-touch assisted and low-touch/un-assisted services in order to meet the needs of digitally connected mobile taxpayers. Often Taxpayer engagement is used as a synonym for either self-service or call centre functions, however, true customer experience requires a platform that allows integration between self-service, …

Risk Management in Software Development Projects There are many benefits to complex risk management solutions such as Monte Carlo Risk Analysis or probability theory. On large projects technical risk management tools can be invaluable; however risk management in software projects requires a level of risk analysis more suitable for small projects and quick moving environments. To deliver effective risk management in software development projects a simple risk management process that …

Digital Disruption in Tax and Revenue Tax and revenue agencies around the globe are telling SAP that digital transformation is opening up immense opportunities to deliver better outcomes. Machine learning, the Internet of Things, blockchain and other innovations have the potential to disrupt the way governments provide services to taxpayers and become an enabler of economic prosperity. The disruption is happening at three levels: within the digital engine of tax …