C4C Cloud for Sales

Whats new in C4C Performance – 1711 Edition

The following performance related features and improvements are part of the 1711 release Full Create for Service Tickets – Ability to create service tickets in one step instead of two thereby reducing end to end time for the user interaction Faster home page load times with improved authorization checks Performance improvements in search Improvements in workflow Please read on for more details. 1. Full Create Option for Service Ticket (Please …

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SAP Hybris Cloud for Customer: Workflow Best Practices

In this blog we will discuss performance best practices for workflows. For more information on workflows itself please follow this link Configuring Workflow Workflow time is the amount of time spent while executing the defined events for that business object. It is represented by the value in the “Workflow Time” column in the in-tenant performance report. In the screenshots I have used the report “(Beta) End to End Response Time” …

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Information required by SAP when submitting incidents related to performance for SAP Hybris Cloud for Customer

In order for SAP to be able to process and analyze your issue efficiently, please provide the following information: Are all the screens and user interactions in the C4C system slow or are you experiencing the performance issue only for certain screens? Time frame and time zone when the problem has been observed the last time (by example, 01/18/2016 from 9AM to 3PM CET) If the issue is specific to certain …

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C4C Performance Update: What’s new in 1708

As with every new release we are very excited to announce the following performance related updates in 1708. 1. Improved performance in mobile offline and low bandwidth scenarios  In 1708 we have introduced the ability to compress request payloads. Typically responses are always compressed and to further optimize performance, requests originating from the client will now  will also be compressed. We can think of this as of as, all the …

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How do I feel with C4C

SAP C4C and its Reach: C4C is a Cloud solution for all CRM functionalities – Sales, Service and Marketing. Business Functionalities Available in C4C: Sales & Marketing: Business Partner (Account, Contacts, Customer) Lead Management Opportunity Management Machine Learning (New – Initial GA) Products (Materials) Product Lists Sales Contracts (New – Phased Delivery) Sales Quotes Sales Orders Offline Pricing (New – Phased Delivery) Activities Visits & Routes Attachment search Surveys Groupware …

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General PDF errors with C4C Integration

Error 1: Output type ZF12 does not contain any PDF form types  User is getting the error while clicking the PDF link Icon. Open Sales Order ABC –> Go to the Document Flow –> Open the XYZ  –> click on the PDF Icon   Probable Reason/ Root Cause: In customer system for output type ZFI2 this entry is missing and form type entry as PDF was missing hence C4C was not able …

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What difference does having S/4Hana or SOH on Hana Enterprise Cloud make for integration with Hybris Cloud for Customer

Introduction This document is additional information to be used when an implementation has the integration scenario of SAP Hybris Cloud for Customer(C4C) with SAP Cloud Process Integration service(CPI) and S/4Hana(S4H) or SOH on SAP Hana Enterprise Cloud (HEC). It should be used along with the other relevant integration and security guides. Here the emphasis is on understanding the difference S4H or SOH on HEC makes for the integration with C4C …

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Survey Summary – Tips for Customer enhancement(s)

The following post addresses the problem of survey summary not showing any results after 1705 Upgrade. Reason: With 1705 upgrade, lot of additional details were added to the standard form template. From 1705, we show “Section” details as well in the generated summary document. To achieve this, the form message type is changed to hold the additional section data. In the message type, a new substructure “Section” is introduced in …

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Performance Guidelines for embedding reports in the overview page

Performance Guidelines for embedding reports in the overview page: In SAP Hybris Cloud for Customer, you have an option of embedding reports in the overview page. Below screenshot provides the details of this feature on the Account, but this feature is available on other objects as well. Fig 1.1 This feature enables to have a view of data at one place. Few things need to be considered. As this feature …

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What’s new in 1705 – SAP Hybris Cloud for Customer : Surveys

Pagination in Matrix Survey Survey with large number of products can be divided into pages. This ease out the navigation capability within the survey. The user can directly jump from one page to another without having to scroll. Pagination is recommended for surveys which has large number of products and questions. This improves the performance in rendering the contents of the survey This feature can be enabled while designing the …

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